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SHIPPING & RETURNS
NO RETURNS NO EXCHANGES
DUE TO THE CURRENT CIRCUMSTANCES OF THE PANDEMIC, SOME SHIPMENTS MAY ARRIVE LATER THAN EXPECTED. WE APOLOGIZE FOR THE DELAYS AND APPRECIATE YOUR PATIENCE AT THIS TIME. USPS MAY HAVE MORE SPECIFIC UPDATES.
We ask for a minimum of 2 business days for processing.
Once processed (2 business days), your order is shipped (up to 3 business days to get to you for shipping)
Orders are shipped using the United States Postal Service (USPS) or Monday through Friday. In the case of a holiday, orders are shipped on the next business weekday. When shipped, you will receive an email containing your order tracking information.
*Please note that business days for shipping and processing times do not include weekends (Saturday & Sunday) and holidays. Processing time is an "additional" time frame separate to your shipping method of choice.
If an item arrives damaged, please let us know within seven days, and I will ship a replacement item to you. Sending photos of a damaged item/package helps me improve any shipping issues and is greatly appreciated.
All sales are final unless an error occurred on the behalf of LuxEsthetics
No returns will be provided or discounts will be provided for missed sales.
Due to the nature of LuxEsthetics products, we are unable to accept returned products.
Products and product information are not intended to treat, cure, prevent or diagnose any medical condition. If pregnant or nursing, or are concerned about a particular health condition, please consult your physician before using products any products.
If your tracking information states that your package was delivered and you have not received it, you must address this with the United States Postal Service at 1 (800) 275-8777. LuxEsthetics does not hold responsibility for packages that are delivered. We do not issue refunds for packages that state being delivered.
“Please keep in mind, we are a SMALL business. All items are hand crafted. Please allow time for your item to be consciously made, packed with love and carefully dispatched.
If you have any issues, questions or concerns about your order, please email us at Management@theluxesthetics.com
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